Frequently Asked Qustions
Welcome to our FAQ page! Here, we've gathered answers to some common questions to provide you with quick and helpful information.
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I sent a support email, when could I expect a response?
You can typically expect a response within 48-72 hours. Our dedicated support team works diligently to assist you with any inquiries or concerns you may have.
I received one part of my order, but not the other. Is that normal?
Yes, it is normal to receive different parts of your order separately. Our products may ship from different locations, which can result in varying delivery times.
What should I do if I haven't received my order within the estimated delivery time?
If your order hasn't arrived within the estimated delivery time, please contact our customer support team. We will investigate the issue and provide you with a resolution as quickly as possible.
Can I change my shipping address after placing an order?
Unfortunately, we cannot change the shipping address once an order has been placed. To avoid any delivery issues, please double-check your shipping information before finalizing your order.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, PayPal, and more. During the checkout process, you can choose the payment option that suits you best.
What is your return and refund policy?
Our return and refund policy can be found on our"Returns & Refunds" page.
How do I contact your support team?
You can contact our customer support team by sending an email to hello@abiayres.com We aim to respond within 48-72 hours to assist you with your inquiries.
I am looking for something Abi once posted on her story from Amazon, how would I go about finding that?
You can visit Abi’s Amazon store front HERE and shop her lists. Abi often curates her favorite items there, making it easy for you to find what you're looking for.
I want to buy Abi's Cookbook, but don't have space fro another one?
Abi’s cookbook is also available in a digital download version if you don't have space for another physical book in your cupboard. Check it out HERE.
Didn't Find What You Need?
If you have any other questions or need further assistance, please don't hesitate to reach out to our dedicated support team. We are here to provide you with the best possible experience.
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